TeBella is committed to stellar customer service. Here are the best ways to contact us.

Email

You can contact the TeBella Tea Company via email at [email protected]. If you are writing to us about an order you have already placed, please include your order number if possible.

Regular Mail

For those of you who prefer regular mail, send us a note to:

TeBella Tea Company
227 East Davis Boulevard
Tampa, Florida 33606

Phone

Call 813-254-1212 to order over the phone, or if you have questions or comments on any of our products, or concerns about an order you have placed.

Our tea consultants are available Monday through Saturday, 10:00 AM to 7:00 PM ET, and Sunday 12:00 PM to 6:00 PM, to help you. If you’re not sure which tea is right for you, give us a call – we love to talk about tea.

Website

You can also contact TeBella directly from our website. Just fill out our contact form. Just be sure to fill out all of the fields before clicking send.

Still have Questions or Concerns

Your question might be answered by our Frequently Asked Questions.

Frequently Asked Questions

FAQ

TeBella is here to help! Please refer to our FAQ for helpful answers to common questions. If you can’t find the answer you’re looking for, please let us know!

Shipping Policy

At TeBella Tea, our goal is to deliver your purchase in the quickest and most economical way possible. Standard Delivery is shipped via UPS or the U.S. Postal Service.

Rush Delivery orders ship via UPS only and require a street address for delivery. Rush orders are not available for Saturday or Sunday delivery. Rush Delivery is not available to P.O. Boxes, APO/FPO or Canadian addresses. To ship same day, orders must be received by 10 AM ET.
UPS Schedule Map
*The UPS Ground Shipment map provided above is a general representation of estimated transit times once a package leaves the TeBella Tea store in Tampa, Florida. Orders usually ship in 2-4 business days.

TeBella Tea is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions. Please call Customer Service at 813-254-1212 if you have any questions or concerns about your order.

Returns & Exchanges

At TeBella Tea our goal is your complete satisfaction. If within 60 days you are not completely satisfied with your purchase, return it for a prompt exchange or refund. Please note, we can only exchange Accessories, or other non-perishable, non-food items. We can not accept tea returns. Shipping and handling charges are also non-refundable.

If there is an error with your order or items arrive damaged, please call our store at 813-254-1212. We are open open Monday through Sunday, 10:00 AM-6:00 PM Eastern Time.

You will be required to pay return shipping charges if you want an exchange or refund that was not the error of TeBella Tea.

Returns & Exchanges

Returns because of a TeBella Tea error or damage can be sent back to TeBella Tea using our convenient pre-paid U.S. Postal Service label. Please contact us at 813-254-1212 or [email protected] for a label. If you want an exchange or refund, please use the Return Label from the top of the packing slip to address your package.
You can also mail your return to:

TeBella Tea Company
227 East Davis Boulevard
Tampa, Florida 33606

Complete the return form on the back of the packing slip with reason for return and include it in the package with items to be returned. Use original carton and packaging materials, if possible. Be certain that products are protected. Refunds will be applied to the original credit card used unless otherwise specified and can take up to 10 business days depending on financial institution.

Find TeBella Tea

TeBella Tea is available in some of Tampa Bays’ best restaurants and specialty stores. You can find the TeBella Tea brand at the following Tampa locations: Seventh Sun Brewery, Edison Food and Drink Lab, Piquant, Buddy Brew Coffee, Duckweed Urban Market, William Dean Chocolates and Restaurant BT. Tea selection, flavors and use vary by store; retailers have the choice of which tea flavors they sell or use in their stores.

General Shopping Questions

I have shopped at TeBellaTea.com before but can’t login to my account.

If you created an account or placed an order on TeBellaTea.com prior to December 2012 you will need to recreate your account. We apologize for the inconvenience. We have updated our website and system and for security purposes a new account is required. All old account information was securely erased.

Go to Login-Register and fill in the required Registration Fields. If you have forgotten your password, Under Login, click “Lost Password?”. Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. Please note: the link is only valid for 15 minutes. If you are still having trouble, please contact TeBella Tea at 813-254-1212 (10:00 AM-6:00 PM Eastern Time, Monday–Sunday) or email [email protected] and we will help you update your account.

Is your entire collection on your website?

Yes, everything TeBella Tea currently has available is available for purchase on our website. If there is something you cannot find, please call us at 813-254-1212 (10:00 AM-6:00 PM Eastern Time, Monday–Sunday) or email [email protected].

Do you offer Gift Certificates or Gift Cards?

We currently do not offer gift certificates or gift cards for sale on TeBellaTea.com. If you have a gift certificate purchased prior to December 2012 you wish to use, please call us at 813-254-1212 (10:00 AM-6:00 PM Eastern Time, Monday–Sunday).

Where can I submit a question or comment to Customer Service?

Our contact information is located here.

Placing an Order

Promotion Codes

TeBella Tea promotion codes can be redeemed in the Promotion Code section on either the cart, or the final page in the checkout process, on the “Checkout” screen. The promotion code reduces your basket subtotal only and does not apply toward Shipping & Handling unless otherwise stated. A promotion code cannot be applied to previous purchases and are only valid for use one time per customer unless otherwise stated. You can receive notice of our special promotions by registering your email address on our email sign up form located in the footer of our website or during checkout.

Payment Options

TeBellaTea.com accepts Visa, MasterCard, Discover and American Express. We also accept Debit cards with a Visa or MasterCard logo.

Telephone Order Policies

For the most efficient service we suggest you place your order online. If you prefer placing your order by phone, please call 813-254-1212.

International Orders

Sadly, at this time we can not ship TeBella Tea orders internationally.

Can I save the items in my cart?

By creating an account you can save items to your personal shopping cart indefinitely. Login to your account, place items in your cart, review your cart and then select “Save for Later”. The next time you return to TeBellaTea.com, login to your account and proceed to the shopping cart to review saved items.

How do I know if my order was processed?

As you place your order please make sure the email address you entered is correct. If you have successfully placed an order you will receive a confirmation by email within 24 hours. You will receive an additional email when your order ships. Please allow emails from [email protected] through your spam filter.

What do I do if I entered the wrong shipping address?

Contact Customer Service immediately and have your name and order number ready and we can make the change for you. If your order has already left our store it is an $11 processing fee to have the shipping address changed if your order shipped UPS. If your order shipped Postal Service, we can re-ship your order for $7.95 once the order shipped to the incorrect address has been returned to us.

Gift Wrap

Gift Wrap is $4.00 per order. If you have special instructions for gift wrap, please call 813-254-1212 to place your order by phone. Some additional costs may apply depending on any additional materials required. Please make a note if you would like gift wrapping options on the final page in the checkout process, on the “Checkout” screen. Selecting the gift wrap option will result in prices being suppressed on the packing slip.

Gift Message

Gift Messages are FREE. You do not need to select the gift wrap option to include a gift message. You may add more than one gift message per order. Each gift message will be printed on a separate piece of standard white paper and enclosed in the shipment. You may add a gift message on the final page in the checkout process, on the “Checkout” screen. Entering a gift message will result in prices being suppressed on the packing slip.

Can you cancel my order?

Contact Customer Service as soon as possible at 813-254-1212 to notify us that you would like to cancel your order. In most cases, we can cancel your order as long as it has not been processed by our store. Customer Service is available 10:00 AM-6:00 PM Eastern Time, Monday–Sunday.

Privacy Policy

TeBella Tea’s Privacy Policy

We NEVER collect or store any personal data without your prior knowledge and consent. At TeBella Tea Company we are committed to you and to protecting your privacy. Please read further for details.

How Does TeBella Tea Company Collect Information?

Your IP Address: Your IP address is a unique identifier we use to help diagnose problems with our server and to administer our web site tracking. We also use your IP address to help identify you when you make repeat visits to our site, keep track of your shopping cart contents, and to gather demographic information so that we can see what types of people are interested in our site.

Cookies: TeBella Tea Company uses a feature on your Internet Web browser called a “cookie.” A cookie is a small piece of information stored on your hard drive. It assigns a unique identification number to your computer and helps us to keep track of your shopping cart and to tell us whether or not you have visited our site before. We also collect non-personally identifiable information, such as anonymous session numbers, with them.

What About Personal Information? Do You Collect That?

TeBella Tea Company does not house or collect any personal information about you unless you knowingly and willingly provide it.

Newsletter Subscription: When you subscribe to our FREE newsletters, we ask for an email address to send them to. You may opt out of receiving future mailings or cancel your subscription(s) at any time. (See the subscribe/unsubscribe section below.)

Contests and Promotions: When you enter a contest or take part in a promotion, we may ask for your name, mailing address and email address. Should a third party sponsor the contest or promotion, that party will have access to this information. We need this information in order to notify our winners and, when applicable, ship the winners’ prizes.

Online Purchases: At TeBella Tea Campany, we sell a lot of merchandise to our customers. When processing an order, we need to know your name, mailing address, email address, credit-card number, security code and expiration date. This information is necessary to process your order and to keep you updated on your shipping status.

Disclosure of Information to Outside Parties: TeBella Tea Company does not and will not share your personal information with any outside parties unless you have knowingly and willingly consented to do so (e.g., by entering a contest, promotion or sweepstakes for which we would publish a list of winners).

Links to Outside Third Parties: TeBella Tea Company does not release any information to third parties. All orders are placed on a secure server.

Children’s Guidelines: TeBella Tea Company does not knowingly collect personally identifiable information from children under the age of 18. We encourage parents and legal guardians to monitor their children’s Internet use. Also, we strongly encourage parents to help us enforce our privacy policy by instructing their children to never provide personal information on this site without permission.

Security: TeBella Tea Company has security measures in place to protect the loss, misuse and alteration of the information under our control. We are able to keep your personal information safe and secure by utilizing Secure Socket Layers (SSL) encryption technology. For maximum security, we use a secure server that encrypts all your ordering information, including your name, address and credit-card number.

Subscribe/unsubscribe: Should you choose to in the future, TeBella Tea Company provides its users the opportunity to opt out of receiving communications from us. If you would like to cancel your registered membership, remove your information from our database and not receive future communications from us, you simply need to email your request to [email protected]

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